Gold recycling accessibility statement
Our commitment
【Kaolin Fujinbao】is committed to creating an equal, respectful, and barrier-free trading environment for all customers, including the elderly and people with disabilities. We firmly believe that everyone has the right to enjoy convenient and transparent gold recycling services.
I. Barrier-free physical environment
We have made every effort to optimize the physical store facilities to make them more convenient for all customers:
Entrance/Exit: The main entrance to the store is flat and without stairs. If you find any obstructions, please notify our staff immediately, and we will provide immediate assistance.
Store aisles: The main service areas have wide aisles to facilitate the passage and turning of wheelchairs.
Service counter: A low-position service area is provided to facilitate transactions and inspections for customers in wheelchairs.
Safety and Convenience: Floors are kept dry and non-slip, and emergency exits are clearly marked. Sturdy seating is available for customers who need to rest.
II. Barrier-free Communication and Services
We offer multiple communication methods to ensure barrier-free information access and exchange:
Diverse Communication: Our staff are happy to provide services using clear language and a patient attitude. We can provide assistive communication methods such as pen and paper writing and mobile phone typing for hearing-impaired individuals.
Information accessibility: Important service procedures, price lists and notices are posted in clear, easy-to-read large font with high contrast design.
Employee training: All employees receive basic barrier-free service training, learning how to politely and effectively assist customers with different needs.
Door-to-door service: For customers who have difficulty getting around or have genuine difficulty coming to the store, we can provide door-to-door assessment and recycling services, subject to advance appointment and conditions permitting (please inquire for specific policies).
3. Online information accessibility (if applicable)
We focus on the accessibility of online services:
Social Media/Websites: We strive to ensure that the text and image content published on platforms such as Facebook Page and WeChat Official Account is concise and clearly described. Important video content will be accompanied by subtitles whenever possible.
IV. Opinions and Feedback
Your feedback is the driving force behind our continuous improvement:
If you encounter any obstacles during your visit or while receiving services, or if you have any suggestions regarding our accessible facilities and services, please let us know through the following methods:
Call: 85290445520
Email: koulamfu2026@gmail.com
In-store feedback: Directly inform any employee in the store that we promise to listen carefully to every piece of feedback and actively improve within a reasonable and feasible scope.
V. Policy Disclosure and Updates
This Accessibility Statement is posted in a prominent location within the store and can also be viewed on your online platform, if available.
We will review this statement periodically to adapt to demand and improve service levels.
【Kaolin Fu Gold Shop】All staff sincerely thank you for your trust and look forward to providing you with professional, safe, and barrier-free gold recycling services.
Last updated: January 9, 2025
Store Information
[Gaolin Fujin Shop]
Address: G5, G/F, Hankow Centre, 5/15 Hankow Road, Tsim Sha Tsui, Kowloon, Hong Kong
Phone number: [90445520]
Email: [koulamfu2026@gmail.com]