Privacy Policy
I. General Provisions
【Kao Lin Fu Gold Shop】(hereinafter referred to as "the Shop") attaches great importance to the protection of its customers' privacy rights. This Privacy Policy aims to explain how we collect, use, store, and protect your personal information when you use our gold recycling services. We promise to strictly comply with the Personal Data (Privacy) Ordinance (Chapter 486) and other relevant laws and regulations of the Hong Kong Special Administrative Region.
II. Types of Personal Information Collected
The personal information of our customers that we may collect includes, but is not limited to:
1. Identification Information: Name, ID/Passport Number, Contact Information (Phone Number, Address, Email)
2. Transaction Information: Details of the gold item (weight, purity, photo), transaction amount, and payment method.
3. Video surveillance: To ensure transaction security, the store is equipped with CCTV monitoring.
4. Contact Records: Contact information via communication tools such as phone, WhatsApp, and WeChat.
III. Information Collection Methods
1. Proactively provided by the client: During the transaction process, you proactively provide us with the information you need.
2. Automatic data collection: Records store activities through monitoring equipment.
3. Information provided by a third party: Where permitted by law, information obtained from legally available public channels.
IV. Purpose of Using Personal Information
We collect and use your personal information only for the following lawful purposes:
1. Fulfill gold recycling transaction contracts
2. Verify customer identity to prevent money laundering and fraudulent activities.
3. Comply with Hong Kong laws and regulations (such as the Anti-Money Laundering and Counter-Terrorist Financing Ordinance).
4. Communicate with clients to discuss transaction matters.
5. Ensure the safety of store and customer property.
6. Improve service quality (with the client's consent)
V. Information Disclosure and Sharing
In principle, we will never sell your personal information. We may disclose your information only in the following circumstances:
1. Legal Requirements: A legitimate request from a court, law enforcement agency, or regulatory body.
2. Necessary Services: Disclosure will be made to third parties providing services to our store (such as security companies and IT service providers), but we will ensure that they comply with the same confidentiality obligations.
3. Customer's consent: With your explicit consent
4. Store transfer: such as business transfer, merger or acquisition.
VI. Cross-border transmission
Under normal circumstances, your personal information will be stored in Hong Kong. If cross-border transmission is required due to technical or business needs, we will ensure that the recipient's location has sufficient personal data protection laws or take contractual safeguards.
VII. Information Security Measures
We take reasonable technical and management measures to protect your personal information:
1. Physical security: The store is equipped with a security system, and documents are stored in locked cabinets.
2. Electronic security: Computer devices are equipped with passwords and antivirus software, and data is backed up regularly.
3. Access Control: Only authorized employees are permitted to access customer data.
4. Employee Training: All employees receive privacy protection training.
VIII. Data Retention Period
We will determine the retention period based on the following principles:
1. The minimum retention period required by law (e.g., transaction records must be kept for at least 7 years).
2. Time required to complete the transaction objective
3. The customer agrees to extend the retention period.
No longer needed personal information will be securely destroyed or anonymized.
IX. Customer Rights
Under Hong Kong law, you have the right to:
1. Inquire whether we hold your personal data.
2. Access your personal data held by us
3. Request correction of inaccurate personal data
4. Please inquire about our personal information policies and practices.
5. File a complaint regarding violations of privacy regulations.
To exercise your rights, please contact:
[Gaolin Fujin Shop]
Address: G5, G/F, Hankow Centre, 5/15 Hankow Road, Tsim Sha Tsui, Kowloon, Hong Kong
Phone number: [90445520]
Email: [koulamfu2026@gmail.com]
We will respond to your request within 40 days in accordance with the law.
10. CCTV Monitoring Instructions
1. A closed-circuit television system is installed within the premises.
2. Purpose of surveillance: To protect personnel and property safety, prevent crime, and serve as evidence in transaction disputes.
3. Video recording retention period: generally 30 days (may be extended for major events).
4. Video Recording Access: Access is limited to authorized personnel and law enforcement agencies in accordance with the law.
XI. Policy Updates
This privacy policy may be revised from time to time. Updated versions will be posted in prominent locations in stores and on the official website (if applicable). Significant changes will be communicated to customers through appropriate means.
XII. Language Version
This policy is written in Chinese. In case of any discrepancy between this policy and other language versions, the Chinese version shall prevail.
XIII. Inquiries and Complaints
If you have any questions or complaints regarding this Privacy Policy or our privacy practices, please contact us using the contact information above. You also have the right to file a complaint with the Office of the Privacy Commissioner for Personal Data of Hong Kong.
Last updated: [January 9, 2025]